DJB Global

Activating your GlobeLink eSIM takes just three simple steps:

1. Open Settings on your device and go to Cellular or Mobile Data.
2. Select Add eSIM or Add Cellular Plan.
3. Scan the QR code in your confirmation email.

Note: Stay connected to a stable Wi-Fi network during installation.

An eSIM is embedded in your phone—you do not need a physical SIM card.

No. One eSIM can only be installed on one device and cannot be activated or used on another device after setup.

Deleted eSIM plans cannot be restored. You will need to purchase and install a new plan.

After you complete your purchase on DJB, you will receive emails confirming payment and order confirmation.

You must be logged in when you purchase. After checkout, view current and past orders under My Account.

Coupon discount amounts follow our official announcements. Coupons cannot be combined with reward points.

We currently offer the following delivery options:

1. Convenience courier
2. 7-Eleven store pickup
3. Home delivery (SF Express)
4. Airport pickup

Note: Airport pickup is only available for products that offer Taoyuan Airport pickup on the product page. Home delivery is also available to Hong Kong and Macau.

Except for the convenience courier option (no extra fee), 7-Eleven store pickup and home delivery require an additional shipping fee at checkout.

Our data SIM cards are 3-in-1—pop out the size that fits your phone’s SIM tray.

DJB data SIM cards work only in mobile phones. They will not work in other devices.

No. Please wait until you arrive at your destination before inserting the card to activate.

1. iPhone: Settings → Cellular → Cellular Data Network (menu names may differ on iOS 12 and below).
2. Android: Settings → Mobile network → Access Point Names.

1. Configuration profiles apply to iPhones. If your phone has one installed, remove it before travelling and inserting the SIM for smooth activation.
2. Check: Settings → General → scroll to the bottom for Profiles or Device Management (if none appear, you are fine).

Make sure Cellular Data and Data Roaming are on. If you still cannot connect, reconfigure APN and restart your phone.

Many airports use signal shielding, so connectivity inside the terminal may be slow or unstable. Try again after leaving the airport.

If you have completed all settings on iPhone and still cannot get online, try resetting network settings. Go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. This only affects network settings, not your other phone data.

If you followed the steps in the package and still cannot connect, contact live chat support and our team will help troubleshoot.

Fair Usage Policy (FUP): To maintain network quality, carriers may throttle heavy users. You may notice slower speeds or temporary loss of data—this is standard worldwide to prevent abuse of network resources.

DJB data SIM and eSIM plans offer flexible durations—buy the number of days you need. If you need more days than one plan allows, purchase multiple cards with different activation dates. Note: With eSIM, you can buy your next plan before the current one expires and use it right away.

DJB data cards only affect mobile data, not your phone’s other settings. However, apps that rely on your original phone number will not receive messages on that number while the travel SIM is active. *If you log into LINE with your phone number, add email login in the LINE app before swapping SIMs.

Throttled service still works for text messaging and light web browsing. Photos, video, and streaming will take much longer to load.