日本eSim
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QR code already sent
Once the QR code is sent after purchase, delivery is complete. We cannot accept refunds or returns after sending.
💡 Digital product: once sent, delivery is final and cannot be reversed.
Transparent and fair refund policy
Refund policy
We want you to understand our refund rules so you can shop with confidence. When you buy an eSIM, you have ample time to request a refund where applicable.
Return rules
Because digital products are special, please note the following
Installed or used
After an eSIM is installed or used, refunds are not available.
Exceptions
If any of the following apply, contact support and we will do our best to help.
System error
If support confirms a system issue on our side, we may offer a refund or replacement depending on the case.
Cannot activate
If the eSIM cannot be activated and it is not due to user error, support will assess the case.
📝 Supporting information may be required; our team will review your case.
Usage tips
After arrival, test your eSIM connection right away.
If you have issues, contact support as soon as possible while abroad.
Network quality varies by country. We do not refund for regional signal issues.
Return rules
Within 7 days of receipt
You may request a return within 7 days of delivery.
Unused, sealed packaging
SIM must be unused with original packaging intact.
Return before travel date
If unused, you may request a return before your departure date.
When returns are not available
The following cases may not qualify for return—please read in advance.
Already used
Once a data SIM is used, returns are difficult unless the card itself is defective.
Not a card defect
Device issues, poor local signal, or user error are not eligible for refund.
Tip: confirm device compatibility and test where signal is strong before you travel.
Fees and refunds
Fees depend on when you request a return:
Within 7 days of receipt
Free
No handling fee
After 7 days
NT$60
A handling fee applies
Defective card
Up to purchase price
Refund is capped at the amount paid.
Friendly reminder
Network quality varies by country. We do not refund for poor signal in isolated areas.
If you have issues, contact support as soon as possible while abroad.
We do not refund for regional signal differences between countries.